Our Vision

Learning Services enriches the academic experience for students, and will be "indisputably recognized" in strengthening the ability of faculty and staff in the discovery, dissemination and application of knowledge through teaching and research.

Our Mission

Learning Services will achieve its 'Vision' by: "Serving the University as a principal resource for leadership, advocacy, innovation, day-to-day practical guidance, and support for traditional and virtual information resources, products, and related services."

Our Values

Learning Services' beliefs and values motivate our behavior and set standards for our individual and collective performance. The core values of Learning Services are the foundation of our vision and guide our activities as we strive to fulfill our mission.

1. We are committed to client service.

• Our decisions and actions are responsive to our client's needs, and we reconcile those needs with available resources and the consideration of implications campus-wide.

We are solution oriented and develop policies and services in a proactive, collaborative way with our colleagues, clients and stakeholders.

We are open and honest and want to be trusted by our clients and stakeholders.

We invite feedback from our clients, and actively seek that feedback to enhance our services.

We believe in service relationships with clients rather than participating in a series of transactions.

We value listening as an essential tool in learning from our clients.

2. We value creativity and innovation.

• Our staff is empowered to pursue creative solutions.

We are committed to an environment that facilitates the pursuit of new technologies, methods, processes and ideas that challenge the status quo.

We nurture innovation, ranging from those identified in routine daily activities to those involving complex organizational change or service development.

We recognize and highly regard resourcefulness, efficiency and effectiveness.

We value entrepreneurial approaches that respond quickly to the rapidly changing environment.

3. We believe people should be treated with fairness, respect and dignity.

• Our staff is recognized for their distinctiveness as individuals, their personal expertise and the contribution they make.

We are forthright in sharing our experiences so we can learn from each other.

We provide opportunities for individuals to realize their aspirations.

We are committed to improving the knowledge, skills and abilities of our staff.

We recognize the importance or recruiting and retaining outstanding people.

We acknowledge achievement, and share credit with all contributors.

4. We work as a team and advocate teamwork and collaboration.

• Our primary inclination will be inclusionary and include a wide-range of expertise in all undertakings.

We reinforce the notion of a common or greater good and encourage inter-departmental and extra-departmental teamwork to achieve our goals.

We capitalize on partnerships and alliances, and participate in joint ventures for designing and delivering services or business processes.

5. We pursue the highest standards of ethical behavior.

• Our commitment is to professionalism and integrity.

We will negotiate reasonable expectations.

We honor our commitments.

We are objective and fair.

6. We recognize that accountability is essential.

• Our desired outcomes are transparent and communicated effectively to our clients.

We trust and support individuals to make informed decisions about the processes that they own.

We focus on outcomes rather than processes, especially in our relationship with clients.

We examine all services, solutions and processes critically in the spirit of incrementally enhancing service quality

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