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| 1.2 | Acquire and provide access to information resource collections (print, manuscript, artifact, fine art, data, electronic mediums, etc.) and create and disseminate knowledge products that are responsive to the needs and aspirations of students and researchers, and available to the broader community.
| 1.2.2 | Enable the development, implementation and presentation of collections to the campus and the community by acquiring and/or upgrading the underlying hardware and software, including the renewal of the integrated library system.
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| 1.2.3 | Acquire or provide access to information in physical collections based on consultation with users, employing accepted library, museum and archives collection development and access strategies and practices, including access provisions.
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| 1.2.4 | Acquire or provide web-enabled and electronic access to information resources in a 24/7 model, including the continuation of the transition from physical texts and objects to electronic resources.
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| 1.2.9 | Provide an IR environment that supports research initiatives in all University acknowledged fields of study and yet promotes the concept of collaborative approaches and self-service. This support should accommodate individuals (where economies of scale can be found), as well as supporting cross campus and regional/national/international initiatives.
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| 1.3 | Contribute to the success of students, faculty and staff by providing tools, training, enquiry support, educational opportunities and other services that appropriately contribute to individuals’ acquisition of knowledge, skills, and competencies within the context of information services.
| 1.3.2 | Ensure adequate learner support and timely use of information by providing tools and enquiry support services through the operation of the Knowledge Common and underlying instruction through the Technology Training Centre.
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| 1.3.6 | Deliver learner-responsive information resource services, including reference and circulation, focusing the use of personal contact on higher-level consultation and exceptional circumstances and moving toward self-service and automation of routine functions including developing chat-room environments.
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| 1.4 | Work to assure that all students receive introduction to basic information literacy concepts and skills and assist the campus to understand the ethical aspects of utilizing knowledge and information with a particular focus on electronic and digital materials.
| 1.4.1 | Deliver ‘Information Literacy’ instruction, both in-person and through the Web (with a focus on the first year student).
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| 1.5 | Expand the reach of our assets, services, expertise and reputation, by leveraging participation in strategic business alliances, inter-institutional partnerships and community connections where interaction with municipal, provincial, national and international organizations or communities benefits the institution.
| 1.5.2 | Participate in regional (e.g. COPPUL, TAL) and national programs (e.g. CNSLP) for site licensing, collection rationalization, preservation, metadata generation and overall enhancement of the scholarly resource base.
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| 1.5.7 | Pilot with the University of Calgary, as part of 'Campus Alberta', a collaborative project to review, index and respectively link subject specific Internet sites, beginning with health science disciplines within the common protocols of the 'Health Knowledge Network (HKN)', to scale the initiative to a broad range of additional disciplines.
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| 1.6 | Demonstrate the extent and richness of the University’s knowledge base to campus, provincial, national and international audiences by providing web access to our collection holdings, and scholarly products and the knowledge inherent therein by way of integrated digitization initiatives.
| 1.6.1 | Demonstrate the richness of the University’s capability in Western Canadian Studies by initiating a digital library site which creates a bibliographic catalogue as well as a digital library comprising all available western Canadian printed works.
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| 1.6.2 | Create a virtual museum gateway, including the continued implementation of the MultiMIMSY database initiative to strengthen knowledge transfer between the University and select target audiences.
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| 1.7 | Develop models and secure resources to sustain and renew the information services infostructure, including the underlying technology infrastructure, and interfaces to information and knowledge resources and services.
| 1.7.1 | Raise awareness and understanding associated with the risk of the LS aging technology infrastructure (hardware and software applications), and implement the strategy to sustain (replace, upgrade or migrate) that infrastructure.
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| 1.8 | Create the capacity to be proactive in innovation as it might relate to new or enhanced service delivery or information products.
| 1.8.2 | Conduct a service pilot project in partnership with HRDC to assess virtual reference in a collaborative model (with the University of New Brunswick) with the possibility of expanding the collaboration to other post-secondary institutions provincially, regionally or internationally.
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| 2.2 | Ensure units have adequate operational premises to achieve maximum level of functionality, comfort, accommodation and aesthetics.
| 2.2.2 | Complete plans and proceed with expansion of the ‘Knowledge Commons’.
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| 2.2.3 | Identify and communicate to Facilities and Operations opportunities for consolidation of collections that would result in space saving efficiencies to benefit campus departments.
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| 3.4 | Align budgets, organizations and practices to resource highest priority objectives and activities, as well as achieve operational efficiencies.
| 3.4.1 | Continue to realign staff responsibilities to maximize functional efficiency, promote career development and facilitate cross training. Attention will be focused on required mediated services, and deploying self-service technologies to replace staff intensive, high-volume transactional activities.
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| 3.7 | Develop meaningful performance measures and benchmarks to support LS management activities, including resource allocation and identification of superior performance.
| 3.7.1 | Participate actively in the development of national and international performance ‘new measures’ for libraries. Educate community as to impact on current rankings.
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